1. There seems to be a .......... that surrounds international accounts, says David Greenberg, Divisional Vice President International Operations Collection Services, ABC-Amega Inc: they're perceived as being difficult to collect and more complicated to handle than domestic claims.

2. The fact is that while laws may differ somewhat among countries, for the most part they are similar enough to allow for effective .......... if you know how to proceed.

3. Since most companies do not have the resources in-house to pursue collection of past due claims outside of their home country, most international claims are .......... with commercial collections firms for handling.

4. Because of the .......... collection tactics used in many countries, collection agents are viewed as thugs or gangsters in some areas of the world; as a result, overseas debtors tend to be more wary of 'collectors' and feel obliged to protect themselves from international fraud.

5. They require documentation that will assure them that the person attempting to collect the claim actually represents the creditor, so sending a copy of the placement form to the debtor can literally open ..........

6. Submit the complete contract to the collection agency together with the terms and conditions; this outlines the legal basis for pursuing the claim and defines the precise entity that contracted .......... you for the sale; it will also provide valuable information as to the choice of law, forum, or venue for resolving disputes.

7. A copy of the purchase .......... provides valuable, specific details of the sale.

8. A clear statement of account, .......... into principle and interest, will allow the collection agency to define precisely how you arrived at the figure you've placed for collection.

9. Invoice copies are a .......... of specific information concerning the sale, containing terms of the sale, to whom the goods were shipped, who was billed for the goods, a description of the goods sold, and the method of transport used.

10. A well-.......... credit application will provide valuable information that can assist the collection agency in pursuing payment; in addition to important banking and reference information, it contains terms, conditions, and on occasion, a signed personal guarantee.