1. The .......... of technology in the office increases the average work day in the US by over an hour and a half.

2. One research project revealed that phone and email habits can actually reduce .......... rather than improve it.

3. At work, male employees are the greater time wasters when it .......... to surreptitious non-work activities.

4. Improperly dealing with phone calls and emails hinders workers from getting their jobs done, creates poor working habits, and .......... the work day.

5. Too much reliance on voice mail when making or .......... phone calls was also spotlighted in the study.

6. The delay that is caused by the necessity of waiting for critical responses to emails was another problem that caused time .......... every day.

7. The average total time lost at work every day was over two hours, of which an hour and a half was because communication technology was not used to good .......... .

8. On average, thirty minutes were wasted managing telephone communications, while ten more minutes were wasted attempting to locate .......... .

9. The communications .......... that once were an important contribution to efficiency have now begun to become a detriment to it.

10. One basic cause of lost efficiency is that employees are often unaware of another worker's location, whether it be in a meeting, at a different desk, or away .......... .