1. Well before beginning a training program, the trainer should sit down and prepare a lesson .......... for each day.

2. The course needs to be well prepared in advance so that all important points will be .......... .

3. Before or during the first class, it is important, if possible, to take time to .......... to know the individual students.

4. An effective trainer knows his or her ..........

5. Put questions to the trainees and encourage them to .......... in return.

6. Early on, the trainer should .......... what his or her students already know, what previous experience they have, and what difficulties they have encountered.

7. In this way, the trainer discovers where to .......... emphasis and where to move more quickly through the information.

8. Training is a dynamic, two-way process; it should always be a .......... rather than a speech or presentation.

9. The trainer should not forget to cover the minor tasks that are familiar to a longer-term employee; these could well be .......... to a recent hiree.

10. One important training tool is the list; remember that this may be the only .......... that remains with your trainee after the training session has finished.